General conditions

GENERAL CONTRACT CONDITIONS

Below is the contractual document that will govern the contracting of products and services through the website www.padelnuestro.com, property of PADEL XXI GROUP, SLU(hereinafter the provider). Acceptance of this document means that the CLIENT:

1. You've read, you understand and you're agree with this text.
2. That is a person with sufficient capacity to hire.
3. That is a person with sufficient capacity to hire.

These conditions will have an indefinite period of validity and will be applicable to all contracts made through the website. www.padelnuestro.com of the provider.

The provider reserves the right to unilaterally modify these Conditions, without this affecting the goods or promotions that were acquired prior to the modification.

Identity of the parties

On the one hand, the supplier of the goods or services contracted by the CLIENT is GRUPO PADEL XXI, SLU, with registered office FISCAL ADDRESS: POLIGONO INDUSTRIAL OESTE, CALLE VENEZUELA PARCELA 1 – 17 30820 ALCANTARILLA MURCIA. CIF: B73767261, and with customer service telephone number 629927076, and on the other hand, the CLIENT, registered on the website using a CLIENT name and password, over which he has full responsibility for use and custody, being responsible for the veracity of the personal data provided to the provider.

Object of the Contract

The purpose of this contract is to regulate the contractual relationship of purchase and sale born between the provider and the CUSTOMER at the time the latter accepts the corresponding box during the online contracting process.

The contractual relationship of sale involves the delivery, in exchange for a specific price and publicly displayed through the website, of a specific product or service.

RECRUITMENT PROCEDURE

The contracting procedure can only be carried out in the Spanish language. If it could be carried out in another language, it will be indicated before starting the contracting procedure.

In order to access the services offered by the provider, the CLIENT must register through the website by creating a CLIENT account. To do this, the CLIENT must freely and voluntarily provide the personal data that will be required.

The CLIENT will select a CLIENT name and a password, committing to make diligent use of them, and not make them available to third parties, as well as to notify the provider of the loss or theft of the same or of possible access by an unauthorized third party. , so that it proceeds to immediate blocking.

The CUSTOMER may not choose as the CUSTOMER's name words that have the purpose of confusing others by identifying the latter as an integral member of the provider, as well as swearing, insulting expressions and, in general, contrary to the law or the requirements of morality and good manners.

Once the CLIENT account has been created, you are informed that in accordance with the requirements of art. 27 of Law 34/2002 on Information Society Services and Electronic Commerce, the contracting procedure will follow the following steps: Steps that once the CUSTOMER has registered, he must take until completing the purchase

1. Selection of shipping information where you want to receive the purchased product
2. Selection of payment method to choose between: cash on delivery, transfer, credit card or Paypal.
3. Use of discount code if applicable.
4. Fill in the comments of your order if applicable.
5. Choice of billing address.
6. Order confirmation.

In any case, the provider's contracting platform will inform the CLIENT, once the contracting procedure is completed, via email regarding all the characteristics, price, forms of transportation, contracting date and delivery estimate of the contracted product or service.

Order delivery

Delivery of orders will be made to the delivery address freely designated by the CUSTOMER. In this way, the provider does not assume any responsibility for when the delivery of the product or service does not take place as a result of the data provided by the CUSTOMER being false, inaccurate or incomplete or when the delivery cannot be made for reasons beyond the control. shipping company, assigned for this purpose, as is the absence of the recipient.

Without prejudice to the foregoing, the provider must adopt the measures required of a diligent merchant so that the delivery can be made within the agreed time, and if not, as soon as possible, to the satisfaction of the sender and the recipient, so it will not be able to impute any liability against the provider. Delivery times are from 1 to 7 days depending on the stock of the product. The client will be notified of possible delays. Regardless of the contracted service, deliveries will be carried out from Monday to Friday, except on holidays or when otherwise expressly indicated.

In the event that the contract does not entail the physical delivery of any type of product and that they are directly downloaded from the website, the provider will inform the CUSTOMER in advance regarding the procedure that must be followed to carry out said download.

The provider undertakes that said applications are free of viruses or any other malicious content that may affect the proper functioning of the equipment on which it is installed. Likewise, the provider is not responsible for uses other than those to which said applications may be applied or for the lack of the minimum system requirements established.

SHIPPING & RETURNS

Check shipping and returns here.

Price and validity period of the offer

The prices indicated for each product include Value Added Tax (VAT) or other taxes that may be applicable and in any case will be expressed in the Euro (€) currency. These costs, unless expressly indicated otherwise, do not include shipping, handling, packaging, shipping insurance or any other additional services and annexes to the product or service purchased.

The prices applicable to each product will be those published on the website and applied automatically by the contracting process in the last phase of the contract. The client assumes that in any case the economic valuation of some of the products may vary in real time. In any case this will always be previously communicated to CLIENTS.

For any information about the order, the CUSTOMER will have the customer service telephone number of the provider, which is 629927076 or via email to the email address contacto@padelnuestro.com. In any case, the order number that was assigned and indicated in the purchase confirmation email must be indicated in the subject of the message or to the teleoperator.

Geographic Block

In accordance with the Geographic Blocking Regulation 2018/302 (RGB), establish that on this website, review processes are carried out on the content that appears in different languages in order to facilitate the relationship with users located or residing in other countries. members of the European Union. Establish that the prices, depending on the item, will be the same, but the final cost of the purchase may vary depending on other costs that are a function of taxation, distribution, logistics and similar. Derived from the volume of articles contained on the website, its updates, additions of new products, promotions and similar, and in agreement that part of these works are carried out by people and typographical errors may occur, in this regard and for the purpose to protect consumer rights to the maximum, in such case, the price associated with the article will be taken as a reference to that established in the Spanish language. In order to be as reliable as possible, in the case of a price dispute, the lowest price referenced for the same item will be applied. In the case of purchase (both in its process or completion), in order to respond to your claim or request, you must provide us with a screenshot or prove the error in the same time range (the same range is considered when the error appears within 24 hours from the date of purchase). on board and/or completed the purchase).

You can contact us through the following email contacto@padelnuestro.com in the event that an incident is detected.

Right of Withdrawal

The CUSTOMER will have a period of 14 business days from the date of receipt of the product to return it. In any case, the costs related to shipping will be assumed by the customer (according to the consequences of the Right of Withdrawal) and the product must be returned in conditions that allow its subsequent sale.

Download Withdrawal Form

Consequence of the Right of Withdrawal

In the event that you exercise your right of withdrawal, we will refund all payments received, including delivery costs to the shipping address determined by you (the only exception being additional costs resulting from your choice of a different delivery method. to the least expensive method of ordinary delivery offered at any time by the website) without any undue delay and, except in cases of force majeure, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. The refund will be made using the same channel or means of payment used by you for the purchase of the abandoned item, in particular, in a situation that does not allow its return through the normal channel, alternative methods will be established that ensure receipt and do not contravene some regulations. at the accounting or fiscal level of the Spanish State. You will not incur any costs as a result of the refund. Notwithstanding the above, we may withhold the refund until we have received the goods, or until you have provided proof of the return of the goods, whichever condition is met first.

You will only be responsible for the decrease in value of the goods resulting from handling other than that necessary to establish the nature, characteristics and functioning of said goods.

The complete conditions can be consulted on the Terms of Use page. Shipping & Returns. Download Withdrawal form.

HOW THESE CONDITIONS APPLY

These conditions apply generally in the purchasing processes of the website, except in the case where specific conditions are established that will prevail over these general ones. The particular conditions may be associated with certain items or changes in the established periods (such as extension of return conditions for certain items or for certain periods, advertised on the website). These particular conditions may be advertised directly on the article or through banners or informative pop-up windows or similar.

Establish as a user that the company has a website modification registration service, with which in the event of a dispute between the parties it can be established, especially in relation to the particular conditions that may modify the general ones, the request or the presentation of said record, in order to see, on a certain date, the current conditions for a purchase.

NULLITY

If any of these Conditions or any provision of a contract are declared null and void by a final resolution issued by a competent authority, the remaining terms and conditions will remain in force, without being affected by said declaration of nullity.

COMMITMENT

Since our commitment is based on the maximum satisfaction of our client, as well as the attention and recognition of all the rights that the Spanish regulatory framework recognizes as an end user, we put this email at your disposal. contacto@padelnuestro.com and telephone +34 968 976 394 to address any doubt, controversy or question you wish to raise, confirming that any aspect contemplated in these conditions that you consider violates or contravenes said rights will be attended to and resolved in the best way. In this regard, it is of interest to inform you that in many cases there are European, state and regional regulatory developments, and our sales are located throughout the national territory, so sometimes there may be a delay between the entry of a regulation and the subsequent modification in these conditions.

PUBLIC ORGANIZATIONS AND CONSUMER AGENCIES

This website is available to any public body, state or autonomous community, in the event of any ex officio inspection that it wishes to establish, and even more so if it aims to help and improve these conditions for the end user, in this regard, in addition to being able use the usual notification channels of the administration, please contact us via email contacto@padelnuestro.com and telephone +34 968 976 394 which will be responsible for addressing all those observations that may be considered and implementing those considerations that may help improve concepts such as user experience, right to information, transparency and similar.

APPLICABLE GUARANTEES

All products offered through the website are completely original, unless otherwise indicated in their description.

In accordance with current regulations on consumer goods guarantees, our products have a guarantee of 2 years from the date of the purchase invoice (for orders before January 1, 2022) or 3 years (for orders after January 1, 2022), although during the first months the defect that the product may present is presumed to be originating from the factory, unless proven otherwise, the customer must demonstrate that it is also a defect originating from the factory if it occurs from of the sixth month and before two years. Always with invoice or purchase receipt.

Thus, if there is a deterioration in the item and the customer suspects that it may be due to a manufacturing fault, they can make use of the guarantee by contacting our online customer service in the shipping and returns section of the website where the item was made. the purchase, in accordance with the content and limitations established in the General Law for the Defense of Consumers and Users and other applicable regulations.

GRUPO PADEL XXI, SLU will process the guarantee with the technical service of the product brand.

Once the article has been analyzed by the technical service, three situations can occur:

• Have the technical service fix the product and return it to the customer.
• Have the technical service change the item for a new one. In this case it will be returned ALWAYS the same item, and the exchange for a different one is not possible (except for lack of stock).
• That the technical service determines that the product does not have a manufacturing defect and that the change or repair is not appropriate. In this case, the customer's original product will be returned to the customer.

(Law 3/2014, of March 27, which modifies the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, approved by Royal Legislative Decree 1/2007, of November 16 BOE No. 76, March 28, 2014.)

Online dispute resolution

As a Consumer and User, we inform you that in accordance with Art. 14 of Regulation (EU) 524/2013, the European Commission provides a free access platform for the resolution of online conflicts between the Parties, without the need to resort to the courts of law. , through the intervention of a third party, called the Dispute Resolution Body, which acts as an intermediary between the two. This body is neutral and will dialogue with both Parties to reach an agreement, and may finally suggest and/or impose a solution to the conflict.

Link to ODR platform

Applicable law and jurisdiction

These conditions will be governed or interpreted in accordance with Spanish legislation in that which is not expressly established. The provider and the CLIENT agree to submit any controversy that may arise from the provision of the products or services subject to these Conditions, to the Courts and Tribunals of the CLIENT's domicile.

In the event that the CLIENT is domiciled outside of Spain, the provider and the CLIENT expressly renounce any other forum, submitting to the Courts and Tribunals that are competent and that are legally determined by the laws applicable to this contract.

By placing your order, you agree to these Terms and Conditions and the Terms of Service below.

1. Physical gifts will be available while stocks last, but in no case will the order be sent without its corresponding gift or replacement, if indicated in the order.
2. We reserve the right to exchange gift items, if they are not available, for others of equal or greater value.
3. Gifts are not exchangeable for money, nor are exchanges, returns, or guarantees allowed.
4. Returns of gift items must be previously approved in writing at the Customer Service Center and will be accepted or not, depending on the availability of the items.
5. The shipping costs for exchanging gift items, previously approved, must be assumed by the customer both in the section from their home to our facilities and in the section of replacement from our facilities to the customer's home.
6. In the case of placing an order that includes a gift and not having stock of the initial order at that time; You will be offered compensation for the inconvenience caused by another item of equal or better characteristics, which may or may not correspond to the gift item.
7. The company is not responsible for the weights of the shovels shipped. We try to respect the comments, sending the closest possible weight, but we cannot ensure shipping and we are not responsible for possible return costs.
8. The resolution of any conflict that may arise from the relationship will be resolved in accordance with Spanish legislation and will be submitted to the Courts and Tribunals that are competent and that are legally determined by the laws applicable to this contract.

INFORMATION AND AVAILABILITY OF PRODUCTS.

All information related to the products and/or services offered by GRUPO PADEL XXI, SLU, will be published through the Website www.padelnuestro.com, indicating the following information regarding each of them:

• Brand of the product
• Product model
• Product Images
• Product description
• Price of the product
• Product discounts (if applicable)
• Gifts included (if applicable)
• Deferred Payment Option
• Other related and recommended products

At any time, new Products may be added to those included on the Website, it being understood, unless otherwise provided, that such new Products will be governed by the provisions of the General Conditions in force at that time.

In the event that at the time of purchase there is no stock of any of the requested products, Pādel Nuestro will inform the Client of this situation, indicating the possibility of waiting for the product to be in stock, canceling the purchase. , implying the corresponding return of the financial amounts paid, or, where appropriate, supplying a product with similar or superior characteristics (with the same or even higher qualities), prior approval by the client.

The availability of products and stock during the purchasing process is mentioned as an indication and will therefore not be contractual in nature, since it may occur that purchases of the same item are taking place at the same time. , the product becomes unavailable and a stock outage occurs.

As it is electronic commerce, the stock is updated online, so it could eventually happen that the stock runs out during the purchasing process.

In the event that there is a stockout of the product, from www.padelnuestro.com They will contact the customer to inform them of the situation, indicating, on the one hand, the approximate delivery date on which the order will be supplied, without a price increase, and on the other hand, the customer will be offered the option to send you a product with similar or superior characteristics to the one initially ordered, with the customer being able to exercise their rights of withdrawal and resolution under the same terms as if it were the initially requested good.

If the stock outage is definitive and the customer does not accept any of the proposed options, the amount paid by the customer will be paid in full in accordance with current regulations. The company will not be responsible for any typographical and/or photographic and/or computer errors that may arise.

Discount codes will not be applicable to all products. For each code it will be indicated for which group of articles it applies. In general, unless otherwise indicated, it will not be applicable to ball boxes, drums and padel rackets. Discount codes cannot be accumulated in any case.